Frequently Asked Questions

Below we have listed some of the common questions that we get asked by people looking for care. If after reading these you still have some questions, or would simply like to find out more about the services we could offer you, call us today for a chat, or send us an email, and we will try to answer all of your queries.

If you would prefer to speak to us in person then feel free call into our office in Hoole, Chester, and meet us face to face. You don’t even need to book an appointment, just call in and be welcomed by our warm and friendly staff.

“What is Domiciliary Care?”

Also known as home care, or care at home, domiciliary care is a range of services provided in the comfort of an individual’s own home providing support in maintaining independence.

“Do I have a say in my Care Package?”

Yes! At every opportunity we will involve you in all aspects of your care package, ensuring we meet your unique and specific needs and requirements.

“Will I have the same Care Assistant?”

Where possible we aim to provide continuity of care, so we will always look to provide you with a ‘regular’ carer or carers depending on your care package.

“What happens if my needs or requirements change?”

Through regular reviews and assessments we can monitor any changes in your needs and requirements. However, if at any point you wish to amend your care package then just let us know and we will do everything we can to assist you.

“Are all your staff checked and are references taken?”

Yes! All our staff will go through a rigorous selection and recruitment process. New care assistants will only go out on calls when background checks and criminal records checks have been completed.